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Services - FAQs

  1. How to repair an item from Aumika?
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  2. Can I re-size my Ring?

    Incase your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 30 days of shipping date.

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  3. If I have lost my jewellery certificate, can I get a duplicate one?

    Yes we can arrange a duplicate. It will come with copy/duplicate written across the certificate as a watermark.

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  4. Is my jewellery authentic and certified?

    All center diamonds bought from aumika.com are certified GIA (Gemological Institue of America).

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  5. What will my packing be like?

    Our jewellery will arrive in exclusive Aumika gift boxes.

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  6. Are there any Conflict Free Diamonds?

    aumika.com uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).

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  7. What will happen if I don't know the ring size?

    We have a complimentary plastic ring sizer that we'd be happy to send across to you. We'd love to help you get your ring size it right the first time!

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  8. Can I order a ring in a size that isn't offered on the site?

    No, our apologies as of now we do not accept orders for custom sizes.

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  9. Can I get the jewellery in a different gemstone or metal not offered on Aumika?

    Yes. Please emai us at [email protected]. Our team will help you on custom design process.

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  10. Can I commission a custom design?

    Yes. Please email your requirements to [email protected]. Our dedicated designers will help you.

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  11. Are your prices lower than a local jewellery store?

    Absolutely!Our parent company is a wholesale supplier of diamonds to Jewelry stores. Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.

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